Frequently Asked Questions

Yes, our initial aesthetic consultation is completely complimentary. We discuss your skin concerns, dermatological history, and lifestyle factors before making any treatment recommendations. There is never any obligation to proceed.

Yes! LumiSkin operates exclusively through an exclusive home-service model across Mumbai. We service residences across South Mumbai (Colaba, Malabar Hill, Worli), Western Suburbs (Bandra, Juhu, Andheri, Lokhandwala), and Central/Eastern hubs (Powai, Chembur, Thane). Our practitioners arrive with certified mobile equipment, sterilized consumables, and protective barriers.

You can request an appointment anytime through our website by clicking "Book Home Service", entering your Mumbai address details (Flat/Building, Locality, and Pincode), selecting your preferred date and time, or messaging our concierge directly via WhatsApp. Our concierge will contact you within 2 business hours to confirm practitioner arrival.

You do not need to self-diagnose! During your free consultation, our certified aesthetic specialists evaluate your skin phototype, barrier integrity, and specific concerns. We then curate a tailored protocol suited specifically to your skin goals, lifestyle, and acceptable downtime.

Certainly. We understand Mumbai schedules can be dynamic. You can reschedule your home service appointment with 12 hours advance notice at zero additional fee by notifying our concierge via WhatsApp or phone.

Our home service adheres to strict hospital-grade aseptic standards. Practitioners wear disposable medical scrubs, hair caps, and sterile nitrile gloves. All needle cartridges, tips, and drape covers are single-use medical grade and unsealed in front of you. Portable equipment handpieces undergo hospital-grade chemical autoclave disinfection before and after every visit.

In aesthetic medicine, ethical practice prohibits making universal or guaranteed promises, as human skin biology, hormonal profiles, and healing responses vary from person to person. However, all our protocols are grounded in clinically proven technologies with high satisfaction rates, and we track your progress systematically at each session.